Shipping policy
SHIPPING POLICY
Processing Time Orders are printed and processed within 2-7 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Methods & Timeframes We offer the following shipping options:
- Standard Shipping (US): 3-7 business days after processing
- Standard Shipping (International): 7-21 business days after processing
- Express Shipping: Available at checkout for faster delivery
Actual delivery times may vary based on your location and carrier performance.
Shipping Costs Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We ship to most countries worldwide.
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your package.
Customs & Duties (International Orders) International customers may be responsible for customs fees, duties, or taxes imposed by their country. These charges are not included in our shipping costs and are the customer's responsibility.
Lost or Damaged Packages If your package is lost or arrives damaged, don't hesitate to get in touch with us at venty@koolmedz.com within 30 days of the estimated delivery date, and we'll work with you to resolve the issue.
Questions? For shipping inquiries, contact us at venty@koolmedz.com